RTLS Lifts Patient Satisfaction and Efficiency at Stanford Children's Health

RTLS Lifts Patient Satisfaction and Efficiency at Stanford Children's Health

Since opening last month, the new Stanford Children's Health Specialty Services—Sunnyvale clinic has received the best patient satisfaction survey results of any of Stanford Children's Health 60-some facilities. The health-care company attributes the high patient satisfaction levels, in large part, to a real-time location system (RTLS) that enables the staff to find patients, personnel and assets efficiently, says Lee Kwiatkowski, Stanford Children's Health's director of ambulatory transformation.

By using RTLS technology, the clinic departments could accept and treat patients efficiently, and ensure that they remained on time for other appointments at the same facility. The system that the clinic installed employs a Versus Clearview battery-powered active 433 MHz RFID and infrared (IR) tag in form of a badge (RFID provides redundancy for the IR transmissions). Each badge transmits a unique identifier to a nearby receiver, either a V-Direct (with a cabled data and power connection) or the wireless, battery-powered V-Link.